How a company might graciously respond to praise, by composing a letter of acknowledgement.
Letter to a Client or Business in Response to Their Gesture / Praise / Letter of Appreciation
Dear Ms. Christiansen:
Now and then the mail includes a letter that brings special warmth to the day. It is especially nice when someone is helpful in a situation such as you described in your letter, and I am very glad that Shannon Fredo and George Burton from our company were so accommodating. As you point out, their above-and-beyond interest and service make real friends for us at IODE, and are the kinds of actions that make us particularly proud of our employees.
I am pleased to forward your letter to our field office; the manager there will provide an opportunity to recognize Ms. Fredo and Mr. Burton for their outstanding representation. No doubt they will appreciate, as well as be encouraged by, the time and effort you took in writing your kind remarks. In addition, I am forwarding a subscription to our in-house magazine for your future needs.
Thank you for taking the time to write. We sincerely appreciate your thoughtfulness and your business.